In the competitive world of HR services, efficiency and accuracy are paramount. Monta AI, a leader in generative AI and large language model consulting, partnered with Target HR Solutions Group to create a groundbreaking solution that transformed their client service capabilities. This case study explores how Monta AI developed an employee co-pilot to address Target HR’s unique challenges, delivering substantial ROI and setting a new standard for HR consultancy services.
Founded in 2007, Target Group (S.A.E) quickly became one of Egypt’s most trusted HR services agencies. With a team of diverse HR professionals from various sectors, Target provides comprehensive recruitment and HR solutions to top local and multinational companies. Operating across Egypt, UAE, and KSA, with an expanding network in over 20 countries, Target’s deep market knowledge and client-centric approach have established it as a preferred partner for many businesses.
Target HR Solutions plays a crucial role for multinational companies seeking to establish operations in the MENA region. These companies can outsource various HR-related tasks to Target, including recruitment, EOR, work permit issuance, payroll management, tax compliance, social insurance, and other essential services. As these companies engage with Target to understand the engagement model, they often have numerous questions regarding labor laws, social insurance, taxes, and other regulations.
The constant influx of queries from clients posed a significant challenge. Answering these questions required extensive effort and considerable time, as laws and regulations frequently change. Target’s reliance on subject matter experts to manually respond to each query was not scalable and often led to delays.
To address this challenge, Monta AI developed a state-of-the-art, multilingual employee co-pilot powered by generative AI and large language models (LLMs).
The core idea of this solution is a smart chatbot that Target’s employees and their clients can interact with in natural language. This chatbot is deeply integrated with a variety of data sources, including information about Target, historical email conversations, frequently asked questions, and numerous laws and regulations from different countries. Target’s employees can chat with it in multiple languages, and the co-pilot searches these data sources to provide crisp, concise answers. Each response includes citations and references, highlighting the exact documents and locations of the answers to enhance credibility.
The implementation began with a pilot phase, during which Monta AI fine-tuned the system based on Target’s use cases. Following the successful pilot, the full production system was deployed on Target’s cloud infrastructure and integrated with their data.
The results were remarkable:
- 400x Faster Response Times: Queries that previously took hours to answer are now resolved in seconds.
- Enhanced Client Engagement: Faster response times and accurate answers have improved client satisfaction and engagement.
- Scalability: Target HR Solutions can now handle a significantly higher volume of queries, enabling them to support more clients and grow their business further.
Monta AI’s employee co-pilot has transformed Target HR’s service capabilities, delivering unprecedented efficiency and scalability. By leveraging the power of generative AI and large language models, Target HR Solutions can now provide faster, more accurate responses to client queries, driving business growth and enhancing client satisfaction. This case study exemplifies Monta AI’s expertise in developing AI solutions that address specific business challenges, setting a new benchmark in the HR consultancy industry. Watch a demo for the system we deployed in production for Target HR here:
Employee co-pilots are revolutionizing the way organizations harness their knowledge and streamline operations. These AI-powered assistants can access vast amounts of proprietary data, answer complex questions, and provide actionable insights with unprecedented speed and accuracy. By leveraging natural language processing, they transform the wealth of information within documents, emails, and reports into a valuable resource that is easy to navigate and utilize.
Imagine empowering your team to make faster, more informed decisions, automate repetitive tasks, and enhance productivity across the board. Whether you are a corporation or a government institution, an employee co-pilot can be tailored to meet your specific needs, driving efficiency and innovation.
Ready to take your organization to the next level? Contact Monta AI today to explore how our custom AI solutions can revolutionize your business. Visit this link to get started and unlock the full potential of generative AI for your organization.
